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Shipping FAQ

We do our best to process and pack up orders within 1-2 business days. You will know your order has shipped when you receive tracking information. Please keep in mind that we get back-logged during the holiday season and it could take longer. If you have any questions about your order, please contact our friendly Customer Service and we'll be glad to help.

We ship from Redmond, Oregon.


Holiday Shipping 2022

Ship Method

Order Deadline for Delivery by Dec 25
Flat Rate Dec 12th @ 12 pm (noon) PST
Free Shipping Dec 12th @ 12 pm (noon) PST
Priority Mail Dec 12th @ 12 pm (noon) PST
Priority Mail Express Dec 18th @ 12 pm (noon) PST
FedEx Ground Dec 12th @ 12 pm (noon) PST
FedEx 2-Day Dec 19th @ 8 am PST
FedEx Standard Overnight Dec 20th @ 8 am PST
FedEx Priority Overnight Dec 20th @ 8 am PST

 

After these deadlines, we will still do our very best to get your order packed up and turned over to the carriers as quickly as possible. There is still a chance your order will arrive by the 25th, but we can't promise anything. Please bare in mind that we don't control the Postal Service, FedEx or UPS, and that delays do happen. All carriers have suspended delivery timeline guarantees, so these dates and times are estimates only. In our post-pandemic world, we are unable to make shipping guarantees.

International Holiday Shipping

Order deadline is December 4th, 2022 for delivery by December 25th. If you're ordering for delivery in the UK or EU, please use our European website for quicker delivery times.


USA Shipping

Ship Method

Cost Estimated Delivery Time
Order Value
Flat Rate $9.95 5-8 days Any
Free Shipping FREE 5-8 days $75+
Priority Mail Calculated 2-7 days Any
Priority Mail Express Calculated 1-3 days Any
FedEx Ground Calculated 1-7 days Any
FedEx 2-Day Calculated

2 days

Any
FedEx Standard Overnight Calculated 1 day by 3 pm Any
FedEx Priority Overnight Calculated 1 day by 11 am Any


* Orders placed by noon PST. Orders placed after 12pm, add 1 day to shipping time.

** Currently all carriers have suspended shipping guarantees.

Guaranteed** Delivery

If you require a specific delivery date, please select FedEx Overnight, 2-Day or Priority Mail Express at checkout. Orders must be placed by 12pm (noon) PST to ship out the same day. With these shipping methods, it's far more likely that your package will arrive on time, although shipping guarantees have been suspended by all carriers.


International Shipping

If you're shipping to Europe, please check out our EU website for lower shipping rates and quicker delivery times.

We ship to most countries! Shipping cost varies with the destination and shipping method you chose. Rates are calculated at checkout, so go ahead and put the items you'd like in your cart and input your address to see how much it will cost.

Shipping destinations outside the USA are ineligible for Free or $9.95 Flat Rate shipping. 

Duties, taxes and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and we will not refund the abandoned order, including any applicable shipping charges.

Shipping times vary based on destination.

At the moment, due to customs laws, we are unable to ship to Russia.

Shipping Method Transit Time
DHL 2-4 days
First Class Mail 1-3 weeks
Priority Mail 6-14 days
FedEx Economy 1-6 days
FedEx Priority 1 day

If you think your order should have arrived but it hasn't, please check with your local post office. International packages are often held there. 

 


FAQ

Can I come pick my order up in person?
We don't have a storefront, and we can't accept visitors at our warehouse.

When I click on my tracking information no information is available!
Please allow 24 hrs for your tracking information to become available on individual carrier websites. We send tracking info your package is labeled, but the carrier's website only updates once the package has been scanned into the system and their computer system has had time to update.

My package says it was delivered, but I didn't get it! What do I do?
If your tracking info says your package was delivered, but you don't have it, please do the following before contacting us (we don't have any more information than you do):

  • Ask your neighbors if they may have gotten it by accident. 
  • Consider if someone else in your household might have picked it up or received it and put it somewhere unexpected.
  • Look around at all the doors of your house (sometimes packages get left at a side door or porch, or fall off the steps).
  • Talk to your postal carrier and your local post office to see if they have any more information. Nearly every time, your package is sitting at the post office, and they can find it. 
  • If you still can't find your package, let us know.

Undeliverable Packages
Your mail carrier has the right to decide whether or not it's safe to leave a package if you're not home. If your tracking info says delivery was attempted, but the package is undeliverable, you'll need to go to the post office to pick it up. Make sure to bring the note the USPS left on your door (or the tracking number), along with your ID, so the post office can give you your package. 

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