Careers at Cognitive Surplus

Who we are

We are committed to sustainability in all our actions – from the carbon footprint we leave to the materials we use to the employees we hire.

We are strengthened by the diversity of our colleagues. We welcome applications from people of all cultures, backgrounds, and experiences, and are committed to providing reasonable accommodations so that colleagues with disabilities are able to fulfill the essential functions of the job.

All positions are full-time on-site in Redmond, Oregon. (No remote or hybrid options are available).

Proper measures are being taken to ensure everyone's health and safety while working. You must be vaccinated against COVID-19 in order to work on-site.

The standard workday is 8 am - 4 pm.

Benefits include:

Gold-level Health Insurance
Paid vacation time
Paid sick leave
Paid holidays
Employee discount

No experience is required. You can be trained while on the clock.
We are looking for a General Warehouse & Data Associate to help with picking/packing orders, receiving, stock oversight, light assembly, and more around the warehouse.
This is most certainly *not* an Amazon or other big box store warehouse job. There's loads of room for growth; we promote in-house first, and we want you to succeed and be happy here. While working in the warehouse, you will need to be on your feet, and you must be able to safely lift cartons and easily move around the warehouse space. The ability to learn, read, and remember instructions is required.
- Our warehouse is brightly lit, clean, and climate-controlled.
- The full benefits package includes health insurance, vision, paid time off, paid holidays, and more.
A standard workday is 8 am - 4 pm, Monday-Friday. During peak season, there is some overtime and the occasional weekend day.
Please make sure to read the entire job posting and answer all questions in the application. Incomplete applications will not be reviewed.
Job Requirements
- All employees must be vaccinated for COVID-19 in order to work onsite.
- Literate in English (written and oral)
- Track record of success at methodical, organized, detail-oriented work
- Basic computer literacy must have the ability to learn the software we use
- Work quietly and efficiently unsupervised for at least 60 minutes straight
- Remember and follow multiple directions without supervision
- Work quickly, quietly, and independently, meeting efficiency goals
- Move comfortably and quickly around a large warehouse space
- Stand, walk, squat, bend, and move throughout your entire shift
- Maintain focus for the duration of the shift
- Frequently lift and move boxes up to 50 lbs, climb stairs while holding boxes
- Reliably get to and from work
- Safely operate a pallet jack, picking trolly, and various carts
- Maintain a civil attitude (Arrive at work sober, clean, and able to communicate with coworkers in a polite and respectful fashion)
Main Duties
- Pick items from a picklist
- Pack orders accurately and quickly
- Learn and remember which items require special packaging and pack accordingly.
- Use the shipping software to ship orders, generate labels & affix them to cartons.
- Stock picking shelves, shipping supplies, etc.
- Load/unload pallets and containers.
- Light assembly/quality control/production work at times throughout the year
- Identify and communicate errors to the manager
- Maintain a clean workspace and assist with maintaining clean communal spaces
- Organize, sort, and count physical inventory in the warehouse and maintain the digital inventory using software
Other duties as assigned.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision & Dental insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What makes you a good fit for this job?
- What about this position interests you most?
- Are you fully vaccinated for COVID-19?
Education:
- High school or equivalent (Preferred)
Experience:
- Picking and packing: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
Please submit an up-to-date resume along with the answers to the questions above to jobs [at] cognitive-surplus.com
We are looking for a custodian to help clean and maintain our building. The building is 36,000 square feet of mainly warehouse area. There is some office space, bathrooms, a small kitchen, and a break room. There is also a large green space in the back and trees, bushes, and grass in front.
A standard workday is 8 am - 4 pm, Monday-Friday.
Please make sure to read the entire job posting and answer all questions in your application. Only complete applications will be reviewed.
Job Requirements / Duties
- Vacuuming, mopping, and cleaning of office spaces
- Vacuuming, mopping, and cleaning of kitchen and appliances
- Cleaning and moping bathrooms
- Sweeping of warehouse space
- Breakdown and remove cardboard from the warehouse
- Emptying trash and compost buckets
- Maintain green spaces by weeding, mowing, and fertilizing
- Keeping the outside area clean of debris and garbage
- Maintain the watering schedule for indoor and outdoor plants
- Trim bushes and keep the sidewalk area clear
- Snow removal in winter
- Keep the parking area and dock area clear of debris
- Yearly carpet cleaning
- General care and upkeep of the building and surrounding greenery
Other duties as assigned.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision & Dental insurance
Physical Setting:
- Office
- Warehouse
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Questions:
- What makes you a good fit for this job?
- What interests you most about the job?
- Are you fully vaccinated for COVID-19?
Work Location: In person
Please submit an up-to-date resume along with the answers to the questions above to jobs [at] cognitive-surplus.com

We are looking for a Customer Service Representative to join our team answering customer emails (this is not your typical CSR position – our customers are typically very nice), answering questions on various online platforms, tracking lost packages, problem solving, and the occasional phone support call.
You'll get a review at 3 months and at 6 months with the opportunity for raises based on performance. Continued growth and ongoing raises are a standard part of working with us.
A standard workday is 8 am - 4 pm. During the holiday season, we may ask that people work some overtime, and there may be occasional weekends worked.
Please make sure to read the entire job posting and answer all questions in the application. Incomplete applications will not be reviewed.
Your work day will mainly be done at a computer. You will also learn to pull, pack and ship in order to facilitate customer service requests. We are a small operation and are very proud to have fostered a supportive, kind and inclusive environment.
This is most certainly *not* a big box store or cell phone company customer service job. There's loads of room for growth, we always promote in-house first, and we want you to succeed and be happy here.
Job Requirements
- Literate in English at least a high-school level.
- Customer service experience
- Ability to interact professionally and empathetically with customers.
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication skills
- Facility with computer programs and ability to learn software
- Work quietly and efficiently unsupervised for at least 60 minutes straight
- Remember and follow multiple directions without supervision
- Work quickly, quietly, and independently, meeting efficiency goals
- Reliably get to and from work
- Maintain a positive attitude (Arrive at work sober, clean, able to communicate with coworkers in a polite and respectful fashion)
Main Duties
- Email customer support including reading and understanding customer needs and writing appropriate responses
- Social media customer support including answering questions about our products and company
- Occasional phone support
- Occasional picking and packing to support CSR requests
- Identify and clearly communicate errors to manager
- Help customers understand the product line
- Follow communication procedures, guidelines, and policies
Other duties as assigned.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Questions:
- What makes you a good fit for this job?
- What about this position interests you most?
- Are you fully vaccinated for COVID-19?
Education:
- High school or equivalent (Required)
Experience:
- Email customer service: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
Please submit an up-to-date resume along with the answers to the questions above to jobs [at] cognitive-surplus.com